Support Services
Configuration Support - $99/incident
A VoicePulse engineer will login and configure your Asterisk FreePBX-based PBX
for basic connectivity with the VoicePulse Connect for Asterisk SIP/IAX origination
and termination service.
SCOPE
- Setup PBX with one primary Gateway and one secondary Gateway for incoming calls
- Setup PBX with one primary Gateway and one secondary Gateway for outgoing calls
- Setup VoicePulse FlexRate least-cost-routing (upon request)
- Confirm that incoming calls reach the PBX
- Confirm that outgoing calls reach the Gateway
- Confirm that the PBX receives incoming CallerID number
- Confirm that the PBX sends outgoing CallerID number
- Setup or confirmation of phone or softphone devices is NOT included
DELIVERABLES
- Confirmation of successful inbound/outbound calling OR
- Confirmation of customer-side issue preventing inbound/outbound calling
- Documentation of changes made to configuration files
TIMEFRAME
- You will be contacted to begin work on your project within 4 business hours of submitting
your request.
- Business hours are 9am - 5pm, Monday - Friday, Eastern Time
REQUIREMENTS
- Your VoicePulse Connect for Asterisk account must be verified
- Root SSH w/capability of accessing the public internet in order to download and
install necessary packages and programs
- Admin HTTP access (for GUI-based PBXs only)
- Linux distributions supported: RedHat 8.0+, Debian (must be 2.4 or 2.6 kernel),
Fedora, or Gentoo
- Linux kernel 2.4 or above distribution loaded
- Ability to modify rules on your firewall as directed by VoicePulse engineers
Support services can be ordered from within the Account Center.